How do I checkout when it says bank transfer and don’t want to do bank transfer or Bitcoin and it puts my checkout on Hold ?

Remember to ask us for an invoice by email. You will receive an invoice for your order sent by us to your email. Click on email and pay the invoice with your credit card of your choice. You can checkout as a guest you don’t have to register.

What if I don’t send an email to kratomalliance@gmail.com for an invoice ?

Once we see your order is on hold at our website Kratomalliance.com we will automatically send the invoice for your order. Don’t be discouraged if you don’t get the email invoice right away especially if you ordered late at night.  We will send the invoice for your selections as soon as we see your order on HOLD !

Will I get rewards points with invoices ?

Yes but you receive rewards discount instantly on the invoice. Example : You would get $10 off for rewards points on a kilo purchase. So instead of a kilo costing $145.00 it will be reduced by $10 and total would be $135 plus free priority mail shipping.

Please remember invoices are paid with credit cards and simply ask for an invoice by emailing us at Kratomalliance@gmail.com

Returns and or satisfaction issues must be brought to our attention within  14 days starting from the date your product is delivered to your door. Please send a photo and explanation of your concerns. Your kratom must be unadulterated and returned for a refund. We will do everything we can to make sure you are a satisfied customer. We will respond asap, same day for most issues. Customer satisfaction is important to us.